My sister found the quality of her cleansing milk changed after using for few months and refer it to the beauty house. The beauty house rejected the complaint with reason they wont responsible for any quality claim after 30days frm purchase date. She also claimed that there is nothing wrong with the product, just minor change due to product is not kept in fridge. She finally agreed to pass the defective product to the sales rep during the visit for further test.
The product is with her now til the sales rep visit her after cny. I am not sure if it is right thing to do to let her keep the product now, and also worry if she rejected again without returning the product to my sis. By that time, my sis will not hv any evidence with her if not satisfied with the reply. wld like to hear some professional advice in this case.
The beauty house has the right to refuse your claim after the products has sold more than 30 days(Consumer ACT).
ReplyDeleteSince it is a beauty product, it is under other Act, unless your sister can proof that the product is poisoness or unusable (you have to waste money for lab test and so on)
See your lawyers if you really want "professional advice".
ReplyDeleteI certainly wouod be surprised if your sister would take any action to make his claim on the "faulty" product purchased. I hardly see her having the will to go for justice.